Hear It From Our Atlanta Neighbors

“Our dishwasher supply line burst on a Sunday afternoon while we had company over. I called WaterTite and they had a crew at our house within 40 minutes. They extracted all the water from the kitchen and dining room, set up drying equipment, and came back every single day to check readings. The client portal was amazing. I could show my husband the moisture numbers going down each day. They even handled the coordination with our insurance adjuster. From disaster to dry in four days. I cannot say enough good things.”

“A pipe burst in our upstairs bathroom at 2 AM. Water was pouring through the first-floor ceiling. I was panicking and called WaterTite. The person on the line talked me through shutting off the main water while the team was on the way. They arrived before sunrise with truck-mounted extractors. What impressed me most was how calm and methodical they were. They documented everything with photos and readings for insurance. Five days later, our home was completely dry and we had a full documentation package for our claim. Outstanding.”

“After a bad thunderstorm, we noticed water stains on our bedroom ceiling that kept growing. WaterTite came out the same day, used their thermal cameras to find the full extent of the leak, and started mitigation immediately. They even tarped the roof temporarily to prevent more water from coming in while we waited for our roofer. The online portal let me track the drying process, and they delivered all the documentation my insurance company needed. Professional, thorough, and genuinely kind people.”

“Heavy rain flooded our basement with about three inches of standing water. We called three companies. Two said they could come the next day. WaterTite was at our door in under an hour. Their team extracted all the water, removed the damaged carpet padding, and set up industrial dehumidifiers throughout the basement. They came back daily for readings and moved equipment as different zones reached dry standard. The insurance paperwork they put together was more thorough than anything our adjuster had seen. Worth every penny.”

“Our water heater failed and leaked all night before we noticed. The garage and part of our laundry room were soaked. John himself came out for the assessment and walked me through exactly what needed to happen and what it would cost before they started any work. No pressure, no scare tactics, just honesty. The team was respectful of our home, put down protective floor coverings everywhere they walked, and cleaned up every day before they left. Four days later, everything was bone dry. I tell everyone about WaterTite.”

“We had a sewage backup in our downstairs bathroom. Not a situation anyone wants to deal with. WaterTite handled the entire Category 3 cleanup with professionalism I did not expect. They wore full protective gear, contained the affected area, extracted everything, treated the space with antimicrobials, and ran HEPA scrubbers for air quality. They explained every step and made sure we understood the safety protocols. My wife and I felt safe returning to our home because of how thorough they were. Highly recommend for any water emergency.”

“Our washing machine overflowed while we were at work. Came home to standing water in the laundry room, hallway, and bedroom. Called WaterTite and they were incredibly responsive. The thing that really stood out was the client portal. My husband was traveling for work and was able to log in every day and see the photos, moisture readings, and progress notes. It was like having a live dashboard for our restoration. We never felt left in the dark. Will absolutely call them again if we ever need to, though I hope we do not.”

“During that unusual cold snap, ice dams caused water to seep into our attic and down through the ceiling in two rooms. WaterTite responded the same day and handled everything from water extraction to attic insulation drying. They were especially careful with our older home, explaining exactly what they were doing at every step. The documentation they provided to our insurance company was detailed and organized. Our adjuster said it was the most complete mitigation file he had reviewed. We are grateful to have a company like this in our community.”