How We Work
Our Restoration Process: 6 Steps to Dry
Water damage restoration is not a mystery. Here is exactly what happens from the moment you call until you sign off on a completed, dry home. No surprises, no guesswork.
0-5 minutes
Initial Call
The moment you call, our team begins working. Whether it is 3 PM or 3 AM, a real person answers or our AI assistant captures every detail and dispatches a crew immediately. We ask a few critical questions: what happened, how long ago, and is anyone in danger.
- Live answer or AI-assisted dispatch around the clock
- Critical safety questions to protect your family
- Insurance information gathered upfront
- Estimated arrival time communicated immediately
- Emergency guidance while we are en route (shut off water source, move valuables)
5-60 minutes
Dispatch & Arrival
A fully equipped WaterTite crew is dispatched from our Lawrenceville base to your location. Our trucks carry everything needed for immediate water extraction. You will receive a text confirmation with your technician name and real-time ETA.
- Crew dispatched from Lawrenceville within minutes
- Truck-mounted extraction equipment ready to deploy
- Text notification with technician name and ETA
- Protective gear and containment supplies on every truck
- GPS-tracked routing for fastest response
30-60 minutes
Assessment & Documentation
Before we touch a single piece of equipment, we conduct a thorough assessment of the damage. Using thermal imaging cameras and moisture meters, we map every affected area. This documentation is critical for your insurance claim and ensures nothing is missed.
- Thermal imaging to identify hidden moisture behind walls
- Moisture meter readings at multiple points per room
- Photographic documentation of all affected areas
- Water source identification and categorization (Category 1-3)
- Damage classification (Class 1-4) per IICRC S500 standard
- Detailed scope of work created and shared with you
1-4 hours
Water Extraction
With the assessment complete, we begin extracting standing water immediately. Our truck-mounted and portable extractors remove thousands of gallons per hour. For carpet and pad, we use weighted extraction tools that pull water from deep within the fibers and subfloor.
- Truck-mounted extraction for large volume removal
- Portable extractors for hard-to-reach areas
- Weighted extraction for carpet and pad saturation
- Sub-surface extraction for water trapped under flooring
- Wet vacuum and pump-out for standing water pools
- Contents moved, protected, or removed as needed
3-5 days typical
Drying & Dehumidification
This is where science meets patience. We deploy commercial-grade dehumidifiers and air movers in a calculated pattern designed to reach dry standard as quickly as possible. Every day, a technician returns to take moisture readings, adjust equipment placement, and update your portal with progress.
- Dri-Eaz LGR dehumidifiers for maximum moisture removal
- Strategic air mover placement for optimal airflow
- HEPA air scrubbers for air quality during drying
- Daily moisture readings logged to your client portal
- Equipment repositioned daily based on drying progress
- Antimicrobial treatment to prevent mold growth
- Temperature and humidity monitoring around the clock
Day of completion
Completion & Sign-Off
We do not call a job done until the numbers prove it. Final moisture readings must meet or exceed IICRC dry standard before we remove a single piece of equipment. You receive a complete documentation package for your insurance claim, and we walk you through the final results in person.
- Final moisture readings confirming dry standard achieved
- All equipment removed and property restored to pre-work condition
- Complete photo documentation package assembled
- Insurance-ready claim documentation delivered
- Certificate of completion with all readings and dates
- Follow-up call within 48 hours to confirm satisfaction
Real-Time Visibility
Your Client Portal
No other mitigation company in Atlanta gives you this. Log in any time to see exactly where your restoration stands. Daily photos, moisture readings, documents, and equipment status, all in one place.
Photo Updates
See progress photos uploaded by your technician every day.
Moisture Readings
Track moisture levels dropping across every affected area.
Documents
Access your scope of work, reports, and insurance paperwork.
Equipment Status
See what equipment is deployed and where it is placed.
Insurance Throughout the Process
We document everything from the first photo to the final moisture reading with your insurance claim in mind. Our documentation meets the standards that adjusters require, which means fewer denials, fewer supplements, and faster claim resolution. We will work directly with your adjuster to ensure the scope is accurate and complete.
Learn about our insurance claim supportWater Damage? Start Step One Now.
Call us and the process begins immediately. We will be at your door in under 60 minutes.