Frequently Asked Questions

We dispatch a crew immediately upon receiving your call and arrive on-site in under 60 minutes for the Metro Atlanta area. Our base is in Lawrenceville, so Gwinnett County locations often see even faster response. We operate 24 hours a day, 7 days a week, including holidays.

Safety first. If water is actively flowing, shut off the water source if you can safely reach it. Turn off electricity to affected areas if there is standing water near outlets. Move valuables and important documents to a dry area. Do not use household vacuums to remove water, as this is an electrical hazard. Our dispatcher will walk you through these steps on the phone while the crew is en route.

In most cases, no. You can continue living in your home while the drying equipment runs. The equipment does produce noise and warm air, so some rooms may be less comfortable than usual. For sewage backups or significant mold concerns, we may recommend temporary relocation for health and safety reasons. Your insurance policy may cover additional living expenses if relocation is necessary.

Yes. Mold can begin growing within 24 to 48 hours of water exposure in the right conditions. This is why rapid response and thorough drying are critical. We apply antimicrobial treatments to affected areas during the restoration process and use HEPA air scrubbers to filter airborne spores. Our drying protocol is specifically designed to reach dry standard quickly enough to prevent mold colonization. If mold is already present when we arrive, we document it and can coordinate mold remediation services.

Most water damage restoration projects take between 3 and 5 days for the drying phase, depending on the extent of damage, the materials affected, and environmental conditions. Water extraction typically happens within the first few hours. We take moisture readings daily and will not remove equipment until your home meets IICRC dry standard. You can track progress in real time through your client portal.

We use commercial-grade, IICRC-approved equipment including Dri-Eaz LGR 7000XLi dehumidifiers, Phoenix D385 desiccant dehumidifiers for specialty applications, high-velocity air movers, HEPA air scrubbers for air quality, truck-mounted extractors, weighted sub-surface extractors, thermal imaging cameras, and professional-grade moisture meters. Every piece of equipment is maintained and calibrated to manufacturer specifications.

The IICRC classifies water damage into three categories. Category 1 is clean water from sources like burst supply lines or rainwater. Category 2 is gray water with some contamination, such as dishwasher or washing machine overflow. Category 3 is black water containing serious contaminants, including sewage backups and floodwater. Each category requires different safety protocols, equipment, and disposal procedures. We assess the category during our initial inspection and follow IICRC S500 standards for each.

Your client portal is a secure online dashboard where you can view the status of your restoration project 24/7. It includes daily photos uploaded by your technician, moisture readings charted over time, equipment deployment status, your scope of work, and all insurance documentation. You receive a secure login link via text or email after we begin work. Family members and insurance adjusters can also be given access with your permission.

Most homeowner insurance policies cover sudden and accidental water damage, such as burst pipes, appliance failures, and storm damage. Gradual damage from deferred maintenance, like a slow leak you ignored, is typically not covered. We document everything to IICRC standards from day one, work directly with your insurance adjuster, and provide a complete claim-ready documentation package. We recommend calling your insurance company within 24 hours of discovering the damage.

Yes. We work with every major insurance carrier in Georgia, including State Farm, Allstate, USAA, Liberty Mutual, Nationwide, Farmers, and many others. We document our work to the standard that all carriers expect, and we communicate directly with your adjuster throughout the process. We use direction-to-pay authorization so you do not have to pay out of pocket and wait for reimbursement in most cases.

We provide a complete claim-ready documentation package that includes pre-restoration photos, thermal imaging results, moisture readings at every checkpoint, a detailed scope of work, daily progress logs with photos, equipment deployment records, final moisture readings confirming dry standard, and a certificate of completion. This documentation meets the standards required by all major insurance carriers and is designed to minimize claim denials and delays.

Cost depends on the extent of damage, the water category (clean water, gray water, or black water), the materials affected, and the number of rooms involved. A typical single-room water extraction and drying project ranges from $1,500 to $4,000. Multi-room or Category 3 (sewage) cleanups can be higher. We provide a detailed scope of work and cost estimate before beginning any work, and we work with your insurance to ensure proper coverage.

If your insurance covers the damage, your out-of-pocket cost is typically limited to your deductible. We use direction-to-pay authorization, which means we bill your insurance company directly rather than requiring you to pay us and wait for reimbursement. For uninsured work, we provide a detailed estimate before starting and offer payment plan options for qualifying projects.

We are based in Lawrenceville, Georgia and serve all of Metro Atlanta. Our primary service area includes Gwinnett County cities like Lawrenceville, Suwanee, Duluth, Buford, Snellville, Lilburn, Norcross, Dacula, and Grayson. We also serve DeKalb, Fulton, Forsyth, Hall, and Barrow counties, including cities like Alpharetta, Johns Creek, Roswell, Marietta, Decatur, and Tucker. If you are within the Metro Atlanta area, we can get to you.