Privacy Policy

We collect information you provide directly to us when you use our services, contact us, or interact with our website. This includes:

• Contact information: Name, phone number, email address, and mailing address.
• Property information: Property address, type of property, description of water damage, and photos of affected areas.
• Insurance information: Insurance carrier, policy number, claim number, and adjuster contact information, when you voluntarily provide it for claim processing.
• Service records: Moisture readings, equipment deployment records, daily progress logs, photos taken during restoration, and completion documentation.
• Communication records: Phone call recordings (with notice), chat transcripts, and email correspondence related to your service.
• Website usage data: IP address, browser type, pages visited, and interaction data collected through cookies and similar technologies.

We use the information we collect to:

• Provide water damage mitigation and restoration services.
• Dispatch crews and coordinate emergency response.
• Communicate with you about your project, including status updates, scheduling, and follow-up.
• Process insurance claims on your behalf, including communicating with your insurance carrier and adjuster.
• Provide access to your client portal with project documentation, moisture readings, and photos.
• Send invoices and process payments.
• Improve our services, train our team, and develop new features for our client portal.
• Comply with legal obligations and respond to lawful requests from government authorities.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Insurance carriers: With your authorization, we share project documentation, photos, moisture readings, and scope of work with your insurance company to facilitate your claim.
• Subcontractors: When we engage subcontractors to assist with your restoration, we share necessary project information. All subcontractors are bound by confidentiality agreements.
• Service providers: We use third-party service providers for payment processing, communication tools, and data storage. These providers are contractually obligated to protect your information.
• Legal requirements: We may disclose information when required by law, court order, or government regulation.

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission (HTTPS/TLS) for all web traffic.
• Secure, access-controlled storage for project documentation.
• Role-based access controls limiting employee access to information on a need-to-know basis.
• Regular security reviews and updates to our systems.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

When you use our client portal, your project data, including photos, moisture readings, and documentation, is stored securely and accessible only to you, authorized members of your household, your insurance adjuster (with your permission), and WaterTite team members assigned to your project. Portal access is provided through secure, single-use magic links that expire after 24 hours.

WaterTite uses AI-powered chat and voice assistants to help with initial contact, dispatch, and general questions. Conversations with our AI assistant may be recorded and stored for quality assurance and service improvement. These records are treated with the same security and privacy protections as all other client data. You can request to speak with a human team member at any time.

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Request a copy of your project documentation.

To exercise any of these rights, contact us at [email protected] or call (678) 973-1468.

We retain project documentation, including photos, moisture readings, and insurance claim records, for a minimum of seven (7) years after project completion to comply with industry standards, insurance requirements, and applicable Georgia law. Contact information for marketing purposes is retained until you request removal.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. The most current version will always be available on this page with the “Last updated” date. If we make material changes, we will notify you through our website or by other appropriate means.

If you have questions about this privacy policy or our data practices, contact us: